FAQs

Frequently asked Questions

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Order Status

What payment methods do you accept?

We accept the following methods of payment – All Payment Methods Accepted by PayPal.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

Has my Order Shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

My order never arrived.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Back-ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account Answers

How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Shipping & Returns Answers

How do I return my product?

Baby Ride Safe is confident you will be happy with your purchase(s). If you are unhappy, with your purchase, please call us at (705)-999-0574 or 1-866-LIL-ONES.

Conditions for Return

The item is unused, in its original new condition and returned in its original packaging with all documentation present.
The request for refund or exchange is made within 30 days of the original order shipment date.
Your return shipment must indicate the Return Authorization Number (RAN) on the exterior of your shipment, provided by Baby Ride Safe.

All shipping charges to return the product are at the responsibility of the customer

If any of the above conditions are not met, Baby Ride Safe may not be able to issue a full refund. All refunds will be sent to your account once the product has been received.

***Please note that certain items once opened or sold cannot be returned or exchanged due to hygienic safety concerns.***.

Final Sale Items/Non-Returnable Items

These items will not be returned under any condition.

Items that are final sale include but are not limited to the following:

Sale items, Car Seats, Diaper and Diaper Accessories, Clothing, Breast Pumps and Accessories, Pacifiers and Teethers, Bottles and Accessories, Personal Care Products, Feeding and Accessories, and Special Order items.

Baby Ride Safe reserves the right to make changes to this list and can accept returns at their discretion, they are under no obligations to accept returnable items.

There are no returns on special orders. Any item that is not in stock and shows an estimated lead time can be considered a special order item. Returns Please see our Terms & Conditions for complete details regarding our return policy.

For additional information on returning a product..

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product

International Shipping Answers

Do you ship to my country?

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.
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Guarantees Answers

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing Answers

Do I have to pay sales tax?

Baby Ride Safe charges sales tax on orders shipped within Canada. Taxes applied to your order will be based on the province or territory that your orders are being shipped to. All taxes will be added upon checkout. Taxes will not be added to orders shipped to the United States, it is the responsibility of the customer to remit payment for customs duty or taxes levied.

I have a question on my charges?

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt?

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours of your order.

Buyer’s Guide Answers

How do I purchase a Gift Certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I Navigate the Site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link.You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I Redeem a Coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Additional Support Answers

How do Contact You?

E-mail: info@babyridesafe.com
Tel: 705-999-0574
Toll Free: 866-LIL-ONES

Pickups are available please call for information.


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